Doctoral students Jared Bischoff and Jaimi Garlington, along with faculty member Mehmet Erdem (Hospitality) have co-authored and published their study, "," in the Journal of Hospitality and Tourism Cases. The study examines cyberattacks upon two high-profile Las Vegas integrated resort companies, MGM Grand and Caesars Entertainment, that occurred in 2023. The after-effects of each resort’s crisis management processes and remediation decisions are examined in detail. Implications for hoteliers and the hospitality industry are also discussed.
