Checking Into Research
Four 51³Ô¹ÏºÚÁÏ researchers are studying what makes hotel and resort customers tick, then using that knowledge to help industry leaders better serve their patrons.
- Research
- September 01, 2016
- By Angela Ramsey
In This Series
Research
| January 19, 2017
Blocking the Brain Drain
James Busser and Wen Chang provide resorts with the insights they need to keep star employees.
Research
| November 17, 2016
To Book or Not to Book?
Chih-Chien Chen’s research explores why consumers ‘seal the deal’ on hotel rooms when they do.
Research
| October 26, 2016
The Science Behind Employee Loyalty
Anthony Gatling measures ‘workplace spirituality’ to gauge hospitality employee satisfaction.
Research
| October 6, 2016
Hospitality in Hospitals
Discharge delays and bickering staff among the issues that compromise patient satisfaction, according to hotel administration professor Dina Zemke.
Originally Posted In
Fall 2016
