From Nov. 27 - Dec. 2, the Facilities Management (FM) iServiceDesk request system will be unavailable for online service request submissions. During this time, customers may submit requests by clicking on the ‘Maintenance Request’ app within the Rebel Safe mobile app, by calling the FM Help Desk at 702-895-HELP (4357), or by visiting the FM Help Desk at the Facilities Management offices located within CSB 128 at the Campus Services Building on the Maryland Campus.
iServiceDesk, the current FM web-based work request system, will transition to a new, upgraded platform and will be offline during the transition process. The new platform will offer customers:
- An improved user interface
- Enhanced features and functionalities
- Security Enhancements
- Streamlined Access using familiar ACE login credentials
Additional information regarding this platform upgrade will be provided soon. Please contact Maisara Abebe, assistant director for FM Technology, with any questions or concerns regarding this upgrade.
We apologize for the disruption to your operations that this necessary transition will cause and we will make sure that it is completed as quickly as possible. FM staff will be available to assist with getting your service requests to the right group. If you have any questions or need assistance, please don’t hesitate to reach out. Thank you for your patience as we enhance your user experience with our FM service request technologies.
