Administration Shared Services
Administration Shared Services consists of 3 departments managed by Rebecca Paulson, the Executive Director of Division & Administration Shared Services:
- Administration Technology Services
- Project Management Organization
- Work Order Control Unit
Administration Technology Services
Services
Administration Technology Services is managed by Bryan Curtis and provides the following services:
- Customer relationship management
- IT Service Management
The Application Administration subunit is managed by Craig Topple and provides the following services:
- eDoc Services
- RebelDocs Admin
- TDX Portal Admin & Governance
The IT Service & Support subunit is managed by Tim Bronander and provides the following services:
- Internal IT Helpdesk
- Tiered support mgmt & escalation
The Systems Engineering subunit is managed by Stephen Valine and provides the following services:
- Software analysis, design, development & implementation
The Quality Assurance & Analytics subunit is managed by Sang Yi and provides the following services:
- Quality Assurance
- Analytics
- Knowledge Management
Employees
Bryan Curtis, Director of IT Services
- Craig Topple, Business Affairs System Administrator for Records Management, Manager of eDoc Services, and ATS Application Administrator
- Naseem Benjelloun, TeamDynamix Portal Administrator
- VACANT, IT Support Technician
- Tim Bronander, Administration Services Queue Manager
- VACANT, Technology Support Student Assistant
- Stephen Valine, Senior Software Developer
- Jonathan Lee, Associate Software Developer
- Sang Yi, Quality Assurance & Analytics Manager
- Zoe Terico, Documentation Specialist
- VACANT, Quality Assurance Support Student Assistant
Project Management Organization
Services
The Project Management Organization is managed by Reggie Bailey and provides the following service:
- 51³Ô¹ÏºÚÁÏ Administration project portfolio management
Employees
Reggie Bailey, Project Manager
- Daina Mwangi, Project Coordinator
- Ricardo Oseguera, Project Coordinator
- Tiffany Felton, Project Coordinator
Work Order Control Unit
Services
The Work Order Control Unit is managed by Lydia Lujan Sasaki and provides the following services:
- Central (recharge) Billing
- Internal Finance & HR liaisons
The University Help Desk subunit is currently managed Lydia Lujan Sasaki (pending recruitment) and provides the following services:
- University Help Desk
- Tier-1 Workday Support
- 51³Ô¹ÏºÚÁÏ Wireless program
- Telecom Admin Support
Employees
Lydia Lujan Sasaki, Business Manager
- Dixie Ogas, Billing & Finance Liaison
- Shana Rivers, Billing & Finance Liaison
- VACANT, University Help Desk Manager
- Brittany Borelli, University Help Desk Assistant
- Kay Kaseko, University Help Desk Assistant
- Pedro Cruz, University Help Desk Student Assistant
- Renae Sandoval, University Help Desk Student Assistant
- Lauren Del Rio, University Help Desk Assistant
- Omid Khorram, University Help Desk Assistant